Cancellation Policy

PAYMENT POLICY: Full payment is required to secure your booking. Pottery Workshops ran by Jacob are popular and often booked out weeks in advance. RESCHEDULE POLICY A reschedule made 14 days or more prior to the workshop: Free If a reschedule request is made within 14 days of your workshop Jacob Lyon Pottery reserve the right to charge a 50% Late rescheduling fee. A reschedule made within 14 days of your workshop due to illness or medical emergency's in regards to you, or your immediate family will result in a 20% Late rescheduling fee. If a reschedule request is made within 96hrs of your workshop Jacob Lyon Pottery reserve the right to charge a 75% late residually fee. A reschedule made within 96hrs of your workshop due to illness or medical emergency's in regards to you or your immediate family: 35% late rescheduling fee. Once Rescheduled once you cannot reschedule again or cancel booking. This will result in a 100% fee of your booking. You are welcome to pass on your booking to others though, which should be discussed with Jacob prior to doing so. CANCELLATION POLICY In the event of cancellation: Cancellations made 14 days or more prior to your workshop date will receive a full refund in the form of a gift card. Cancellations made within 14 days of your workshop will receive a 50% refund in the form of a gift card Cancellations made within 14 days of your workshop due to illness or medical emergency's in regards to you or your immediate family will receive a 75% refund In the form of a gift card. Cancellations made within 96 hours of your workshop date are non-refundable and no gift card will be allocated. Cancellations made within 96 hours of your workshop due to illness or medical emergency's in regards to you or your immediate family will receive a 50% refund In the form of a gift card. If you do not show up for any reason without advising Jacob, the workshop is non-refundable. If a workshop needs to be cancelled by Jacob (e.g. due to illness or unforeseen circumstances), you will be offered a full refund or an option to reschedule. In rare event of a double booking a refund will be offered, Jacob does not hold liability for system errors and mistakes. immediate Family refers to the following. (mother, father, sibling or child) Doctors note or proof of emergency will required if rescheduling or cancelling due to illness or unforeseen circumstances. (which Jacob holds the right to decide if the request is valid or not.)

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